Let’s face it, managing a critical incident has never been a walk in the park. Even, in the “good old days,” before the great cloud revolution and the onslaught of digital transformations, an...
Organizations need to continually ramp up and improve their security and resilience to unexpected incidents. But as the number of endpoints, networks, and user interfaces grow exponentially, the...
When a critical incident strikes and hampers your business operations, it's how you handle what comes next that will make all the difference to the extent of damage and the length of downtime. ...
Incident escalation is one of those seemingly mundane issues, the importance of which is often underestimated. Simply put, the escalation process is used to flag issues so that the relevant...
"Businesses need to face the inevitability of being hacked at some point. It's not a question of if, but when — and that's why being proactive to minimize the risk is essential." Robert Egan.
Digital transformation has created more gateways for vulnerability and risk. So in addition to natural disasters that can impact a business, organizations are faced with cyberattacks that can...
No matter how you design your architecture or what technologies you implement, critical incidents will happen. When things go wrong, it is easy to get carried away and forget about the bigger...
The incident response industry is anything but static, and it is often said that the key to staying ahead is staying informed. But that’s easier said than done. Faced with the increasing...
Incident response professionals must stay on top of the latest trends, tactics, and developments in the industry. A top-notch conference can be the most efficient and effective way for...
“Effective incident management is key to limiting disruption caused by incidents and restoring normal business operations as quickly as possible.” While there are some very good sources out...
The importance of effective business continuity planning (BCP) cannot be understated. Being able to avoid and mitigate the risks and damages associated with a disruption to operations is critical...
According to the ITIL, the framework of best practices for delivering IT services, there is a recommended process flow for how to handle major incidents. Clearly, the IT community would be well...
From Mayhem to Modernization: The Evolution of Critical Incident Management
Let’s face it, managing a critical incident has never been a walk in the park. Even, in the “good old days,” before the great cloud revolution and the onslaught of digital transformations, an...