Operations, customer support, engineers and most groups use inconsistent language. This is a serious problem. Imagine NASA doing that with astronauts or a navy with ships talking to each other, but...
The FEMA Incident Command System responds to wide area disasters like an earthquake, fire, flood, hurricane, and tornado, while ITIL is used for digital services and applications. In large...
Common Incident Terminology
Operations, customer support, engineers and most groups use inconsistent language. This is a serious problem. Imagine NASA doing that with astronauts or a navy with ships talking to each other, but...