Blog

    Alain Troitter Alain Troitter
    Admin
    Feb 05 5 min

    Common Incident Terminology

    Operations, customer support, engineers and most groups use inconsistent language. This is a serious problem. Imagine NASA doing that with astronauts or a navy with ships talking to each other, but...

    Noam Morginstin Noam Morginstin
    Admin
    Jan 24 1 min

    DataScan transforms incident response & business continuity tests

    With more than $80 billion of loan collateral in its systems, DataScan is an industry leader in providing solutions for wholesale asset financing and inventory risk management. The company’s InfoSec...

    Alain Troitter Alain Troitter
    Admin
    Nov 28 3 min

    Incident Innovation: ITSM Incident Management vs FEMA Incident Command System - Goals

    The FEMA Incident Command System responds to wide area disasters like an earthquake, fire, flood, hurricane, and tornado, while ITIL is used for digital services and applications. In large...

    Noam Morginstin Noam Morginstin
    Admin
    Nov 13 1 min

    A multi-billion-dollar software giant leverages Exigence to improve incident management collaboration & outcomes

    A global leader in SaaS-based and on-premise software solutions that power innovative digital experiences was looking to replace the internal tool that was being used for resolving outages, service...

    Noam Morginstin Noam Morginstin
    Admin
    Oct 24 4 min

    Key takeaways from MIM Expo 2022 for incident management professionals

    The MIM Expo (Major Incident Management) always delivers, and this year’s recent gathering was no exception. At this annual event, we always get a unique opportunity to hear about what’s top of mind...

    Noam Morginstin Noam Morginstin
    Admin
    Sep 06 5 min

    What you need to know & do to be a world-class cyber incident responder

    World-class incident responders are a strategic asset in today’s world where the frequency and sophistication of cyber security attacks continue to increase every year, as do the associated...

    Noam Morginstin Noam Morginstin
    Admin
    Aug 01 5 min

    Key considerations before signing up for cyber insurance

    The risk of security incidents is only increasing each year with 2021 showing a record-breaking 5.1 billion records breached and an annual increase of attacks of 11%. Furthermore, the cost to...

    Noam Morginstin Noam Morginstin
    Admin
    Mar 06 4 min

    Three communications best practices for incident handlers

    The importance of well-managed communications when handling IT and security incidents cannot be overstated. If updates are not communicated in a timely and accurate manner, misunderstandings, ...

    Noam Morginstin Noam Morginstin
    Admin
    Jan 03 5 min

    5 key strategies for protecting legal privilege during security incidents

    When a cyber incident hits, there are certain questions that are asked right away almost every time: When do I call my cyber insurance carrier, and do I just inform them or open a claim? When do I...

    Noam Morginstin Noam Morginstin
    Admin
    Dec 07 5 min

    Why automation is the incident response ‘easy button’ MSPs & IR firms have been waiting for

    The managed security services market is booming. Coming in at $22.8 billion in 2021, it is projected to nearly double in just five years and grow to $43.7 billion by 2026. Moreover, cloud-based...

    Noam Morginstin Noam Morginstin
    Admin
    Jan 13 9 min

    The Top 10 Incident Management Solutions for 2021

    Moving full speed ahead into 2021, a year that is slated to be marked by unpredictability, fast-paced change, and (still) a lot of disruption – no organization can afford to allow such disorder to...

    Eyal Katz Eyal Katz
    Admin
    Dec 06 6 min

    Major incident reporting template: Downloadable and with a tutorial (XLS)

    According to a recent report by IBM, the damage caused by major IT incidents is greater than ever. An incident that results from a data breach will cost the organization an average of $3.86 million,...