We are very excited to share that we have added an innovative new capability to the Exgience platform – generative AI-powered incident summaries.
We all know how important incident summaries are. They facilitate the incident review and feed the post-mortem and root cause analysis, so you can understand what happened, what needs to be fixed, and how to optimize incident handling.
But gathering all the data and putting the summary together can be extremely time consuming. With generative AI (genAI) for your incident summaries, there’s no more chasing info, no more delays.
The Exigence GenAI Buddy automatically populates all the relevant data into the summary section in the Exigence platform as soon as the incident has been resolved. This way you get a clear, accurate, and coherent recap at the touch of a button.
The report can include the following items, for example:
An incident summary created by the Exigence GenAI Buddy
You can also edit the report, adding or removing whatever information you think is (or isn’t) required by the incident team and management.
Then, you can take this summary and include it in your incident report for root cause analysis and lessons learned.
As for data protection, the Exigence GenAI Buddy is a private generative AI tool that ensures complete data privacy.
We’re very excited about the value of leveraging generative AI for automating insights-rich incident summaries. And we’ve got more genAI capabilities lined up and coming soon. So, stay tuned!
In the meantime, to see the Exigence GenAI Buddy in action, we invite you to reach out to us at firstname.lastname@example.org.