“By the time a pager alerts you to a problem,
it’s too late to think about how to manage the incident.” 
(Google SRE Workbook)

Gett, a global leader in urban mobility and corporate travel tech, knew that relying on its incumbent paging system and siloed manual processes for incident management was no longer sustainable.

Any delay in response and service restoration could jeopardize customer satisfaction and business continuity.

It was clear to the team that it was time to step up and evolve its IR capabilities with process automation, seamless and real-time communication, and on-demand access to insights.

After evaluating several options—including one from their existing paging system provider—Gett selected Exigence as the only solution that could meet their needs.

What unique capabilities does Exigence bring—and what’s the real-world impact?

Here’s a sneak peek – “With Exigence, there’s no need for manual data collection and report creation. The platform brings automation that enables us to get all the data and insights into one RCA report, at the click of a button,” said Oliver Bristow, Global Incident Manager.

To learn how Gett eliminated its biggest roadblocks to fast, effective incident response, read the full story here: Read the story