--- title: No room for downtime during lockdown description: "The MSP’s competitive edge: a new standard of incident response" image: https://blog.exigence.io/hubfs/home-office-5190504_1280.jpg --- ![CORRECT LOGO FOR BLOG](https://blog.exigence.io/hs-fs/hubfs/CORRECT%20LOGO%20FOR%20BLOG.png?width=143&name=CORRECT%20LOGO%20FOR%20BLOG.png "CORRECT LOGO FOR BLOG") - [Home](https://www.exigence.io/) - Solution - [Enterprise IT ops and security](https://www.exigence.io/enterprise-it-ops-security) - [Incident Response Firms](https://www.exigence.io/incident-response-firms) - [MSPs & MSSPs](https://www.exigence.io/msps-mssps) - [Platform](https://www.exigence.io/platform) - [Case Studies](https://www.exigence.io/case-studies) - [McGraw Hill](https://www.exigence.io/case-study-mhe) - [Software Giant](https://www.exigence.io/case-study-software-company) - [Thales](https://www.exigence.io/case-study-thales) - [Financial Solutions Provider](https://www.exigence.io/case-study-financial-solutions-provider) - [DataScan](https://www.exigence.io/case-study-datascan) - Company - [About Us](https://www.exigence.io/about-us) - [Careers](https://www.exigence.io/careers) - [Blog](https://blog.exigence.io/) - [Get in touch](https://www.exigence.io/contact-us) # Blog ![](https://blog.exigence.io/hubfs/Exigence_March2019/image/Blog%20ListingPage-Image.png) - [All Posts](https://blog.exigence.io) - [Tech Ops](https://www.exigence.io/blog/tag/tech-ops) - [Critical Incident Management](https://www.exigence.io/blog/tag/critical-incident-management) # [All Posts](https://blog.exigence.io) Sign Up - [All Posts](https://blog.exigence.io) - [Critical Incident Management](https://blog.exigence.io/tag/critical-incident-management) - [CyberSecurity Incident Response](https://blog.exigence.io/tag/cybersecurity-incident-response) - [Automating Critical Incident Management](https://blog.exigence.io/tag/automating-critical-incident-management) Share Post Share Link Cancel Copy Link ![Noam Morginstin](https://blog.exigence.io/hubfs/Noam%20Pic.jpg) Noam Morginstin Admin Jun 21 5 min read Share Post # No room for downtime during lockdown [![home-office-5190504_1280](https://blog.exigence.io/hs-fs/hubfs/home-office-5190504_1280.jpg?width=722&name=home-office-5190504_1280.jpg)](https://blog.exigence.io/) As of the beginning of June, even though some countries have started to slowly come out of lockdown, one-third of the world’s population is still at home in quarantine – a fact that is truly astounding. Never has reliable access to connected systems been so critical to the ongoing productiveness, emotional wellbeing, and even the survival of individuals and companies worldwide. During this unfathomable period of pandemic-induced social distancing and working from home frameworks, digital accessibility is playing a vital role in sustaining our very existence. And, this is no hyperbole.   # **Remoteness everywhere** This is because for hundreds of millions, the internet is the only source of education, employment, commerce, health care, communication . . . and – something perhaps less vital, but still very important (especially when you’re ‘stuck’ at home), entertainment. Consider the (mind-boggling) stats: **Working from home:** during the pandemic [88%](https://www.riverbed.com/blogs/15-surprising-stats-on-remote-work-due-to-covid-19.html#_edn1) of organizations are encouraging or requiring employees to work from home, with [74%](https://www.wsj.com/articles/coronavirus-sets-up-accelerated-push-to-cloud-for-cybersecurity-industry-11586282401) of businesses planning to permanently keep more employees out of the office post-pandemic. **eCommerce:** online orders increased [49%](https://www.digitalcommerce360.com/2020/04/29/online-sales-jump-49-bopis-grows-208-amid-coronavirus-pandemic/) in the US during the pandemic, as [90%](https://www.digitalcommerce360.com/article/coronavirus-impact-online-retail/) of shoppers are hesitant to shop in stores, and with [30%](https://prosperinsights.com/) planning to continue shopping more online after the pandemic. **Remote learning:** over [1.2 billion](https://www.weforum.org/agenda/2020/04/coronavirus-education-global-covid19-online-digital-learning/) students in 186 countries are out of the classroom and in need of distance learning solutions. **Remote healthcare:** before the pandemic only [10%](https://medicalfuturist.com/covid-19-was-needed-for-telemedicine-to-finally-go-mainstream/) of US patients used telemedicine services, now suppliers of such solutions are seeing an increase in usage by anywhere from 70% to over 150%. [![EBOOKDOWNLOAD](https://blog.exigence.io/hs-fs/hubfs/EBOOKDOWNLOAD.png?width=317&name=EBOOKDOWNLOAD.png)](https://info.exigence.io/the-7-key-capabilities-for-gaining-control-command-of-critical-incidents)   # **Online-ness to the max** As we can see, and as we are personally experiencing on a daily basis – we are doing just about everything online. We work online, order groceries online, fill our prescriptions online, hang out with our friends online, go to the movies online, and play online. And for all this massive ‘online-ness’ to remain sustainable – we need to make sure that the connected systems that enable this reality are up and running without fail. Yet, this can be difficult to do with the burden on systems at all-time record highs, for example: - Gaming has increased by **107%** ([Verizon](https://www.cnbc.com/2020/03/27/verizon-ceo-amid-covid19-cell-calls-hit-highs-only-seen-at-peak-times.html)) during the pandemic - The consumption of **data is up 40%** ([TELUS](https://globalnews.ca/news/6741205/mobile-data-use-surge-canada-coronavirus/)) - Video messages are up **50%** ([TELUS](https://globalnews.ca/news/6741205/mobile-data-use-surge-canada-coronavirus/)) - VPN usage has [increased](https://atlasvpn.com/blog/vpn-usage-in-italy-rockets-by-112-and-53-in-the-us-amidst-coronavirus-outbreak/) by **53%** in US and **112%** in Italy   # **New normal, old systems** Today’s systems and networks were not designed to handle such demand. In March **Microsoft** had an Azure [outage](https://visualstudiomagazine.com/articles/2020/04/13/azure-outage.aspx) due to Covid-19 driven traffic increase. A DNS failure also caused an [outage](https://www.networkworld.com/article/3534130/covid-19-weekly-health-check-of-isps-cloud-providers-and-conferencing-services.html) for **Amazon** in late May, rendering its website inaccessible to users globally. And, **total outages globally** increased by [22%](https://www.networkworld.com/article/3534130/covid-19-weekly-health-check-of-isps-cloud-providers-and-conferencing-services.html) just during the week of May 4th. And it’s not just about outage incidents. **Cyber incidents** are also on the rise, with a [23%](https://securityboulevard.com/2020/04/cybersecurity-incidents-up-23-after-covid-19-forced-businesses-to-switch-to-remote-work/) increase in attacks during the pandemic. We can see that the causality is clear – with online services being consumed at unprecedented rates, there is an overwhelming burden on systems and networks, which is causing the rate of IT incidents to increase as well as cyberattacks (the latter especially due to processes being broken as a result of a mostly remote workforce and major disruptions to the supply chain).   # **The need for speed** No organization can afford a lag time in incident resolution, especially today. These incidents can prevent customers from buying online, impede the at-home connected experience, prevent patients from receiving health services, and increase exposure to cybercrime. Being unable to prevent this risk, means damage to income, reputation, and customer loyalty; not to mention, it can also put human lives at risk. This is why it has never been more important to make sure that the organization’s incident resolution capabilities, processes, and tools are at the top of their game. [![New call-to-action](https://no-cache.hubspot.com/cta/default/5278914/3bca5d96-909f-4490-9cda-2a4b47505f83.png)](https://cta-redirect.hubspot.com/cta/redirect/5278914/3bca5d96-909f-4490-9cda-2a4b47505f83)   # **Automation to the rescue** Exigence can help. The Exigence platform provides automated incident management and orchestration. It empowers incident responders with complete command and control of critical incidents, whether for technology operations, security, or drills and business continuity tests. It automatically notifies and onboards all incident stakeholders, informing them of what type of incident has occurred, which systems have been impacted, and what their role is in the resolution effort. It automatically opens a concall bridge and collaboration channel, so no time is wasted in getting everyone aligned. Then, throughout the incident resolution journey, it automatically updates stakeholders about each status change in accordance with their stake in the incident. Once resolved the team is also notified of incident closure automatically, and incident summaries and root cause analysis reports can be created just by clicking a button.   # **In closing** In today’s world and in the ‘next normal’ to come – the urgency to resolve incidents faster than ever is not going to go away. However, with automated incident management and orchestration, the burden of speed, clarity, and efficiency can be lifted off the shoulders of those charged with the ever more important job of resolving incidents. To learn more about how Exigence can help your team profoundly increase the speed and efficacy of incident resolution, we invite you to reach out to us at [info@exigence.io](mailto:info@exigence.io).   [![EBOOKDOWNLOAD](https://blog.exigence.io/hs-fs/hubfs/EBOOKDOWNLOAD.png?width=317&name=EBOOKDOWNLOAD.png)](https://info.exigence.io/the-7-key-capabilities-for-gaining-control-command-of-critical-incidents) [Critical Incident Management](https://blog.exigence.io/tag/critical-incident-management)• [major incident management](https://blog.exigence.io/tag/major-incident-management)• [CyberSecurity Incident Response](https://blog.exigence.io/tag/cybersecurity-incident-response)• [Automating Critical Incident Management](https://blog.exigence.io/tag/automating-critical-incident-management) [Critical Incident Management](https://blog.exigence.io/tag/critical-incident-management)• [major incident management](https://blog.exigence.io/tag/major-incident-management)• [CyberSecurity Incident Response](https://blog.exigence.io/tag/cybersecurity-incident-response)• [Automating Critical Incident Management](https://blog.exigence.io/tag/automating-critical-incident-management) Share Link Cancel Copy Link ### Recent Posts [See All](https://blog.exigence.io) [![Global Industrial Leader Coordinates Severity 1 Incidents with Clarity and Speed](https://blog.exigence.io/hubfs/Gemini_Generated_Image_ocux07ocux07ocux.png "Global Industrial Leader Coordinates Severity 1 Incidents with Clarity and Speed")](https://blog.exigence.io/https/www.exigence.io/global-industry-giant) ## [Global Industrial Leader Coordinates Severity 1 Incidents with Clarity and Speed](https://blog.exigence.io/https/www.exigence.io/global-industry-giant) [![From plan to practice to prevail: my conversation with Chris Johnson, host of the MSSP 1337 podcast](https://blog.exigence.io/hubfs/Podcast%20blog%20post%20and%20Linkedin%20image.jpg "From plan to practice to prevail: my conversation with Chris Johnson, host of the MSSP 1337 podcast")](https://blog.exigence.io/from-plan-to-practice-to-prevail-my-conversation-with-chris-johnson-host-of-the-mssp-1337-podcast) ## [From plan to practice to prevail: my conversation with Chris Johnson, host of the MSSP 1337 podcast](https://blog.exigence.io/from-plan-to-practice-to-prevail-my-conversation-with-chris-johnson-host-of-the-mssp-1337-podcast) [![The 6th DORA requirement no one told you about](https://blog.exigence.io/hubfs/DORA.png "The 6th DORA requirement no one told you about")](https://blog.exigence.io/the-6th-dora-requirement-no-one-told-you-about) ## [The 6th DORA requirement no one told you about](https://blog.exigence.io/the-6th-dora-requirement-no-one-told-you-about) ### Take control of your critical incidents Get in touch and get started! 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