Operations, customer support, engineers and most groups use inconsistent language. This is a serious problem. Imagine NASA doing that with astronauts or a navy with ships talking to each other, but...
With more than $80 billion of loan collateral in its systems, DataScan is an industry leader in providing solutions for wholesale asset financing and inventory risk management. The company’s InfoSec...
The FEMA Incident Command System responds to wide area disasters like an earthquake, fire, flood, hurricane, and tornado, while ITIL is used for digital services and applications. In large...
A global leader in SaaS-based and on-premise software solutions that power innovative digital experiences was looking to replace the internal tool that was being used for resolving outages, service...
The MIM Expo (Major Incident Management) always delivers, and this year’s recent gathering was no exception. At this annual event, we always get a unique opportunity to hear about what’s top of mind...
World-class incident responders are a strategic asset in today’s world where the frequency and sophistication of cyber security attacks continue to increase every year, as do the associated...
The risk of security incidents is only increasing each year with 2021 showing a record-breaking 5.1 billion records breached and an annual increase of attacks of 11%. Furthermore, the cost to...
The importance of well-managed communications when handling IT and security incidents cannot be overstated. If updates are not communicated in a timely and accurate manner, misunderstandings, ...
When a cyber incident hits, there are certain questions that are asked right away almost every time: When do I call my cyber insurance carrier, and do I just inform them or open a claim? When do I...
The managed security services market is booming. Coming in at $22.8 billion in 2021, it is projected to nearly double in just five years and grow to $43.7 billion by 2026. Moreover, cloud-based...
Imagine a bunch of monkeys, running around your data center, pulling cables, trashing routers and wreaking havoc on your applications and infrastructure. Ever more crucial in these days of heated...
How to aggravate millions of users Just in case you haven’t heard, last week Microsoft experienced a huge outage that prevented users from accessing its Office 365 cloud-based subscription service...
Common Incident Terminology
Operations, customer support, engineers and most groups use inconsistent language. This is a serious problem. Imagine NASA doing that with astronauts or a navy with ships talking to each other, but...