Incident escalation is one of those seemingly mundane issues, the importance of which is often underestimated. Simply put, the escalation process is used to flag issues so that the relevant personnel...
"Businesses need to face the inevitability of being hacked at some point. It's not a question of if, but when — and that's why being proactive to minimize the risk is essential." Robert Egan.
Digital transformation has created more gateways for vulnerability and risk. So in addition to natural disasters that can impact a business, organizations are faced with cyberattacks that can truly...
No matter how you design your architecture or what technologies you implement, critical incidents will happen. When things go wrong, it is easy to get carried away and forget about the bigger...
The incident response industry is anything but static, and it is often said that the key to staying ahead is staying informed. But that’s easier said than done. Faced with the increasing...
Incident response professionals must stay on top of the latest trends, tactics, and developments in the industry. A top-notch conference can be the most efficient and effective way for...
“Effective incident management is key to limiting disruption caused by incidents and restoring normal business operations as quickly as possible.” While there are some very good sources out there...
The importance of effective business continuity planning (BCP) cannot be understated. Being able to avoid and mitigate the risks and damages associated with a disruption to operations is critical to...
According to the ITIL, the framework of best practices for delivering IT services, there is a recommended process flow for how to handle major incidents. Clearly, the IT community would be well...
When a critical incident hits, the implications for the business could not be more profound. Whether it’s a productivity system that powers the efficiency of thousands of employees, or an online...
Imagine the following scenario: A critical incident hits. You have a few different teams on it throughout the company. Managers and other stakeholders need to be updated every thirty minutes. But the...
Planning is critical to information security. Ask any experienced officer if they ever seen an all-encompassing operation plan and they will tell you that they have never seen a plan that endured the...
A Practical Approach to Incident Management Escalation
Incident escalation is one of those seemingly mundane issues, the importance of which is often underestimated. Simply put, the escalation process is used to flag issues so that the relevant personnel...